Please provide any/all of the following related to Live! Casino & Hotel Philadelphia from
January 1, 2021 through 2022.
1. Any and all documents, reports, correspondence, memoranda, emails, notes, complaints, investigative files, inspection reports, audits, compliance reviews, disciplinary records, citations, warnings, sanctions, or findings concerning the service of alcoholic beverages at Live! Casino & Hotel Philadelphia from January 1, 2021, through 2022.
2. Any and all documents concerning compliance, allegations, complaints, investigations, or findings related to:
- overservice of alcohol;
- service of alcohol to visibly intoxicated persons;
- intoxicated patrons;
- impaired patrons;
- disorderly patrons;
- patron intoxication monitoring;
- patron safety;
- dram shop violations; and/or
- failures to identify, monitor, intervene with, remove, refuse service to, or otherwise manage intoxicated or problematic guests.
- Security/bouncer failure to properly screen patrons entering casino
3. Any and all documents concerning casino policies, procedures, protocols, standards, or compliance requirements regarding:
- responsible alcohol service;
- bartender alcohol-service procedures;
- identification of visibly intoxicated patrons;
- intervention procedures for intoxicated guests;
- patron removal procedures;
- security/bouncer intervention protocols;
- security/bouncer screening procedures for casino entrances;
- alcohol-service training; and/or responsible gaming and patron safety initiatives involving alcohol consumption.
4. Any and all training materials, manuals, certifications, presentations, videos, testing records, acknowledgments, or attendance records relating to responsible alcohol service, intoxication recognition, patron safety, bartender training, server training, and/or security or bouncer training utilized by or provided to Live! Casino & Hotel Philadelphia.
5. Any and all communications between the Pennsylvania Gaming Control Board and Live! Casino & Hotel Philadelphia concerning alcohol service, intoxicated patrons, patron incidents, safety concerns, compliance deficiencies, corrective actions, or investigations.
6. Any and all incident reports, compliance audits, surveillance-review notes/summaries, or investigative records relating to patrons allegedly being overserved alcohol or leaving the casino while intoxicated.
7. Any and all records reflecting self-reporting of the Casino, prior complaints, citations, warnings, or corrective-action plans issued to Live! Casino & Hotel Philadelphia relating to alcohol service or intoxicated patrons.