PGCB Patron Complaint Forms

The Pennsylvania Race Horse Development and Gaming Act ("the Act") charges the Gaming Control Board with the duty of investigating all potential non-criminal violations of the Act alleged by the Board or any other person, including complaints and disputes alleged by patrons. A complaint is a difference of opinion between the licensed gaming entity and the patron, which does not involve money or items of value. A dispute is a claim for a specific amount of cash or merchandise.

Patrons that have a complaint or a dispute with a licensed gaming entity in the Commonwealth of Pennsylvania may request the Board to investigate such complaint or dispute. All patron complaints and disputes are taken very seriously by the Board with each complaint assigned a case number and an investigator.

A patron can file a dispute or complaint within 30 calendar days of the incident by accurately completing one of the electronic forms below that is specific to your complaint or dispute. All information is confidential and you will receive notification of the Board's receipt of the Gaming Dispute/Complaint form by e-mail. Any criminal violations of the Act alleged by a patron will be referred to the Pennsylvania State Police for investigation.

Questions or comments regarding gaming disputes or complaints can be directed to the Pennsylvania Gaming Control Board at casinocomplaints@pa.gov.

Link to complaint form

Video Gaming Terminal Complaint Form.

NOTE: DO NOT USE THIS FORM FOR Casino, Sportsbook, iGAMING, Online Sports Wagering, or Fantasy complaints.