Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

What is Self-Exclusion?

Self-Exclusion is a process that allows a person to request to be banned from all legalized gaming activities and to be prohibited from collecting any winnings, recovering any losses or accepting complimentary gifts or services or any other thing of value from a licensee.  Self-exclusion only applies to licensed gaming providers in the Commonwealth of Pennsylvania. For complete information about all your self-exclusion options, visit our new compulsive and problem gambling website here: https://responsibleplay.pa.gov/

 

Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

Once a gaming service provider?s application is approved by the PGCB, how long does the gaming service provider?s registration or certification last?

A gaming service provider, once approved, will be registered or certified for a period of four years. Prior to the expiration of its registration or certification, the gaming service provider will be required to submit a renewal application in order to continue doing business with Pennsylvania slot machine licensees.

Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

What happens to a gaming service provider application once it is received by the PGCB?

The application is assigned a docket number and will be listed as an unauthorized gaming service provider. The application is assigned to a licensing analyst. The analyst will send a letter of acknowledgement to the attention of the contact listed for the gaming service provider. This letter will make a request for items to cure any deficiencies in the application or its attachments.

Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

When may a gaming service provider begin providing services to a slot machine licensee or applicant?

Once the PGCB is in receipt of a completed application package and all tax statuses are compliant. The gaming service providers will be added to the authorized gaming service provider list located on the Board?s website. Once a gaming service provider is added to the authorized list it may begin providing services.

Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

What is the difference between gaming and non-gaming employees who work for a gaming service provider?

A gaming employee permit is required for employees of a registered, certified or publicly traded corporation gaming service provider who work on the gaming floor of a licensed facility, in a restricted area and/or work with gaming or associated equipment including the movement of slot machines, or the installation of signage attached to slot machines.

Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

What is a certified gaming service provider?

A person or entity must file a gaming service provider certification application if the total dollar amount of business is or will be greater than $500,000 with a single or multiple slot machine licensee(s)/applicant(s) within a consecutive 12 month period. Certified gaming service providers employees can provide services in a restricted area or on the gaming floor after completing a gaming or non-gaming employee application and receiving the appropriate credential.

Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

What is the difference between a sponsored registered gaming service provider and un-sponsored registered gaming service provider?

A sponsored registered gaming service provider must submit its application to the slot machine licensee/applicant with which it has an agreement to provide services. An un-sponsored registered gaming service provider may submit its application directly to the PGCB without having an existing agreement to provide services to a slot machine licensee/applicant.